TERMS & CONDITIONS

CUSTOMER CARE

Thank you for choosing The Dirty Tank. We are dedicated to providing excellent customer care and support to ensure your satisfaction. The following Customer Care Terms and Conditions outline our commitment to delivering a positive experience:

Communication Channels: We offer various communication channels, including phone, email, and live chat, to assist you with inquiries, concerns, or requests. Our customer care representatives are available during our business hours to address your needs promptly and professionally.

Response Time: We strive to respond to all customer inquiries in a timely manner. Our goal is to provide a response within 24 hours, excluding weekends and public holidays. However, please note that certain complex issues may require additional time for resolution.

Issue Resolution: We are committed to resolving any issues or concerns you may have efficiently and to your satisfaction. Our customer care team will diligently work to find a suitable solution, whether it involves troubleshooting, replacement, refund, or any other appropriate action.

Professional Conduct: Our customer care representatives are trained to provide courteous and professional service at all times. We expect our customers to engage in respectful and polite communication as well. We reserve the right to terminate any conversation or refuse service in the event of abusive or inappropriate behavior.

Confidentiality: We understand the importance of confidentiality and treat all customer interactions and personal information with the utmost care and privacy. Rest assured that any information you provide to us will be used solely for the purpose of assisting you and will not be shared with third parties unless required by law or explicitly authorized by you.

Feedback and Improvement: We welcome your feedback as it helps us improve our services. Please feel free to share your experiences, suggestions, or concerns with our customer care team. Your input is valuable to us and allows us to enhance our customer care practices.

By engaging with our customer care team, you agree to abide by these Customer Care Terms and Conditions. We aim to exceed your expectations and ensure your satisfaction throughout your interaction with us. If you have any questions or require assistance, please don't hesitate to reach out to our customer care team.

Privacy & Safety

PRIVACY & SAFETY

At The Dirty Tank, we prioritize the privacy and safety of our customers. We are committed to maintaining the confidentiality and security of any personal information you provide to us. Our Privacy and Safety Policy outlines how we collect, use, and protect your data to ensure a secure and trustworthy experience.

Data Collection: We only collect personal information that is necessary to fulfill your orders, improve your shopping experience, and communicate with you effectively. This may include your name, contact details, payment information, and preferences. Rest assured that we never share or sell your personal information to third parties.

Data Usage: We utilize the data we collect to process your orders, provide customer support, personalize your shopping experience, and keep you informed about promotions, updates, and relevant information. We may also use non-personal data to analyze trends, enhance our website functionality, and improve our products and services.

Data Security: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. We employ secure socket layer (SSL) technology to encrypt data during transmission and follow strict internal protocols to safeguard customer data.

Third-Party Services: Occasionally, we may utilize trusted third-party services to enhance our operations. However, we carefully select partners who share our commitment to privacy and security. These partners are bound by their own privacy policies and are prohibited from using your personal information for any other purposes.

Consent and Control: By using our services, you consent to the collection and use of your personal information as outlined in this policy. You have the right to access, update, or request the deletion of your personal data. You can also opt-out of receiving marketing communications from us at any time.

At The Dirty Tank, we continuously review and improve our Privacy and Safety Policy to ensure compliance with applicable data protection laws and best practices. We value your trust and strive to provide a safe and secure shopping environment. If you have any concerns or questions regarding your privacy or the safety of your data, please contact our customer support team.

WHOLESALE INQUIRIES

Thank you for your interest in wholesale inquiries with The Dirty Tank. We value the opportunity to collaborate with retailers and businesses interested in carrying our products. Please read the following information regarding wholesale inquiries:

Wholesale Application: To begin the process, please visit our website and navigate to the wholesale section. There, you will find a wholesale application form. Fill out the required details, including your business information, contact information, and any additional relevant information.

Eligibility: Wholesale pricing is typically available to established retailers, e-commerce businesses, distributors, and other businesses interested in reselling our products. We review each wholesale application individually to ensure compatibility and alignment with our brand.

Minimum Order Quantity (MOQ): We have a minimum order quantity requirement for wholesale orders. The MOQ may vary depending on the product type and availability. Details regarding MOQ, pricing, and product selection will be provided upon approval of your wholesale application.

Pricing and Discounts: Wholesale pricing is offered at a discounted rate compared to retail prices. Approved wholesale partners will gain access to our wholesale pricing list. The specific discount will depend on the product and quantity ordered.

Ordering and Payment: Once your wholesale application is approved, you will receive further instructions on how to place orders. We accept various payment methods, including bank transfers and online payment platforms, to ensure a smooth transaction process.

Shipping and Delivery: Shipping costs and arrangements will be discussed during the ordering process. We strive to provide competitive shipping rates and reliable delivery options to ensure your products reach you in a timely and secure manner.

Customer Support: We value our wholesale partners and provide dedicated customer support for any inquiries or assistance you may require. Our team is committed to ensuring a successful and mutually beneficial partnership.

Please note that submitting a wholesale inquiry does not guarantee approval. We carefully review each application and assess compatibility with our brand and business model. We appreciate your understanding.

If you are ready to explore wholesale opportunities with The Dirty Tank, please visit our website and complete the wholesale application form. We look forward to the possibility of working together and expanding our reach through a successful partnership.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL